Hello all! I have a quick question and larger complaint about my experience with product care/repair/replacement that Orvis provides.
In September I ordered I put in a repair request for my Encounter (2022) Rod as I needed a rod tip replacement. I called and asked before I placed my order and they told me 5 day turnaround. Sure enough 5 days later I come to see I’m delayed until November. I call ask what’s up with that and they tell me it’s on back order. I’m upset but what can you do, one customer service rep isn’t going to fix my problem probably.
Anyways it’s November 5th I’m supposed to get my rod tip today and I go to check my progress. A week ago they delayed my part until February… I’m kinda upset about this as I planned on buying a new fly rod in the spring already, and I wouldn’t have forked over money to get a cheap rod a replacement part if I knew it would take so long. I call and service rep tells me a good idea would be to send the entire rod in and I MIGHT get it back sooner than that. BUT I’d still have to pay the shipping fee!!!! I just fear I might not buy Orvis if this is such a prevalent issue.
I’m out of ideas on what to do. Should I ship in my rod? Should I ask for a refund? Should I just quit my complaining at wait until February? Let me know! Thanks guys!
Posted by Nearby_Raise_491
2 Comments
Jfc….there is no way it should take that long. Unless they are buying chinese parts….
I recently had a Helios rod, less than a year old and only used twice, fail. There was a problem with the glue. They admitted that it was a defect. They still felt that I should have to pay $60 for the pleasure of obtaining a repair. (I know, this is what is written in the warranty). I certainly understand that something like a broken tip would incur a cost, but $60 on an $1100 rod that was clearly defective is outrageous.
Orvis really needs to revise their policies.