I needed some new waders and decided to try out this online shop 8Fans. What an awful experience.
I ordered boots and waders back in late July. I didn’t get a tracking number for more than a week, so I then them an email asking what was up. Turns out they didn’t have the boots I ordered in stock. Then they miraculously found the last pair in my size, except they were totally different boots from what I ordered and they just sent them out anyways.
What followed was a 3 month saga of back and forth BS from this company as they demanded that I pay to ship their boots back to them to fix their mistake. They told me the boots I ordered would be available next week for almost two months.
It got to the point that I stopped hearing from them, so I disputed the charge with my credit card. Lo and behold they start the conversation right back up with me. Finally get to work on sending me the boots that I ordered.
3 separate times, after I told them I wasn’t paying to fix their mistake, they asked me to pay to ship their garbage boots back to them.
Then they asked me to cancel my credit card dispute while their shitty boots were still stuck in customs on the other side of the country from me.
All in all this has been one of the most frustrating purchase experiences of my life and I want to warn the fishing community out there against this awful company.
Nice early season salt water coho tax. 🙂
Posted by 30ftandayear
1 Comment
TLDR – Bought waders and boots from 8Fans. They didn’t have the boots I ordered in stock, so they just shipped me some other garbage. Then they demanded that I pay to return ship the boots to them to fix their mistake. They swore that the new boots would be available in the next week for 2 months. I finally decided to dispute the charge with my credit card. That woke them up. It still took a month for them to send me the right boots from China, and they asked me to cancel the credit card dispute while the boots were still stuck in customs on the other side of the country.
0/10 – Never again will I buy anything from 8Fans. Worst company ever.