I just bought a brand new kayak from eco fishing shop that came in yesterday. As I opened it I saw some pretty significant damage to the front. This is my first kayak and I don’t know how bad it really is. I emailed them immediately after. Their website states “In the rare occasion damage has been detected, Eco Fishing Shop will take care of the replacement as long as the damage is reported within 2 hours of delivery and pictures of the damage are submitted via email. If the damage is cosmetic and/or able to be repaired, such as dents or scratches, EFS will provide a repair kit.”
Would this just be considered “cosmetic damage”?
(Last picture is the inside of the smaller, deeper dent)…………………UPDATE They got back to me and will send me a new kayak! They said they will most likely have me dispose of or destroy the one I was sent.
Posted by _BRSOB_
6 Comments
Absolutely return that and get one without the huge gashes. Those are more than just cosmetic.
absolutely without a doubt
Sucks but yeah send it back.
Absolutely send it back. I’ve had nothing but good experiences with those guys so I’m sure you’ll get squared away.
If it came like that absolutely that’s a serious defect
Glad they got back with you keep the other one for spare parts