Buying fish online and being able to trust a site can be a stressful process. I bought fish recently from Bioacuatica and wanted to share my bad review. I left reviews on their website and it is currently not showing up-IDK if its just for me or not but wanted to put this out there somewhere because I'm still not happy about it. So if anybody is thinking about buying from that site here was my experience:
I ordered these fish, clearly labeled Rasbora einthovenii, aka long-band brilliant rasbora, and instead received Rasbora borapetensis, red-tail brilliant rasbora. I reached out to customer service and they argued that it is the same fish when it is very clearly a different species. They said they had to reach out to their vendor and then proceeded to not respond to me for a week. I emailed again and still no respone after 24 hours. I appreciate the deal with shipping and the fish arrived in good shape, but they sent me THE WRONG SPECIES, didn't know the difference between the two, and then proceeded to not do anything to compensate for their error. They also have still not fixed the listing on their website. I absolutely do not recommend buying from them. They don't even know what fish they are actually selling.
Posted by Tombarge
3 Comments
You’re giving them too many options by just saying the problem without proposing the solution.
Either reimburse me. Or send me the right ones immediately. And you are not responsible for the ones they send you wrong, as well as the fact that you can’t send them back nor do you have the know-how to do that in the right way. They are welcome to send someone specifically to pick them up.
But you are not responsible for their health or integrity as these are not the fish you bought.
Just run this through your average AI and it will tell you how to write it better.
In my experience, fish stores don’t know the scientific names of the fish they sell. The wholesale lists give common names, so they may not distinguish between the two species. In their defense, you never actually asked for anything until your third message. At that point you had stated that you were content to wait until the vendor provided more information. I would have probably opened with my desire for a refund and seen what they came back with.
I would be upset too, it piqued my interest when I thought somebody was selling these.
The US hobby calls R. borapatensis “brilliant rasbora”, shortened from “brilliant green rasbora”, but “red-tailed” would lead to much less confusion.
Not what you asked for, but these are still great fish.