Aquariums: So I bought this 60gallon Visio tank that cracked. The company is saying it cracked because my stand is too big for the tank. It doesn’t rest on the support frame. I’ve never heard of a framed tank cracking because the stand is to big. Does this sound right?
This is what customer support from Visio is telling me. Is this true?
CH3CH2OH_toxic on
their excuse makes no sense so what if the stand is bigger ? were you suppose to put a mat under it and you didn’t ?
ThinSuccotash4166 on
Why aren’t you showing the side view?
troutkeeper_speck on
The stand is a flat top? Is it purpose built for aquariums? With rimmed tanks all 4 corners need to be in contact with the stand or else you’ll get twisting and a crack like that. My guess would be that the stand was warped or deformed in some way, even a millimeter of gap is too much. The crack has nothing to do with a manufacturing defect of the glass or something, but on the installation of the tank, so they are refusing to warranty. It doesn’t have anything to do with the size of the stand though, only that is different from what the manufacturer sells. If you used the manufacturers stand then any defect in said stand would be the responsibility of the manufacturer.
RobotJohnrobe on
It’s a flat surface. As long as it is level and stable, there is no such thing as “too big”.
Fishboyman79 on
Basically they are saying that the tank isn’t supported properly. The centre of the table is higher than the sides. You can tell by shape of the crack .
anon172649 on
What the fuck? Is the video posted here the one you sent them? If so, you literally cannot see the support structure of the stand.
My stand is the exact size of my tank and the stand itself has an overhang of about an inch. If your overhang is 1/4 plywood, that’s one thing (also depends on where the weight bearing points are) but if it’s 2×4 like most tank stands, no self respecting engineer would tell you that an inch makes that much of a difference, especially in the short term.
They’re trying to rip you off.
DevilahJake on
Do a charge back if they won’t honor the warranty. The supports don’t have to be under the edges if the surface that the tank sits on is stable and doesn’t flex
ellindsey on
Maybe if you showed us the stand you’d get better advice.
GolfOntario on
Show a picture of your tank on the stand?
Eighwrond on
Bad stands crack tanks all the time. Most “mysterious” tank explosions are just bad stands. But your video doesn’t show the stand so I can’t make an informed statement. Get shots from below, from the side, from one end and from the front. If the weight of the tank is bending the surface trampoline-style then, yeah, it’s a bad stand and it did put too much pressure on the glass. If the stand has absolutely no flex, then probably not. There could have also been pressure on the front glass from the bottom. From now on, you can support tanks by just the corners, very level, and this won’t happen again. I always put poster board or hard foam under all 4 corners of all my tanks so that the long lower edges of the tank don’t touch the stand.
AdequateOne on
With OP refusing to supply a picture of the stand, it is obviously an issue.
Stunning-Breath-5607 on
Name the company so others won’t buy from them anymore
This is actually fairly common, as in it’s common to break a tank by putting it on an oversized stand ( i don’t think the situation happens often). There are different ways to support a tank based on the material and whether it has a rim or not.
For a rimmed tank like yours if the 4 corners aren’t all secured the tank can twist and crack the glass.
ill_jefe on
Basically you’re not using THEIR stand therefore they won’t warranty the tank.
_FreddieLovesDelilah on
Why arent you showing the stand properly in the video? Do you actually want help or just attention? lol
Evil_Judgment on
Only time I’ve seen a tank crack like this was from being unlevel. Specifically a minor drop in the concrete. Not a slant.
OriginPirate on
Looks to me that the box section is actually supporting the tank perfect.
21 Comments
https://preview.redd.it/nnwd9j8p486g1.jpeg?width=1284&format=pjpg&auto=webp&s=a7a1ad74e3a8823835e56d00532e555e783db784
This is what customer support from Visio is telling me. Is this true?
their excuse makes no sense so what if the stand is bigger ? were you suppose to put a mat under it and you didn’t ?
Why aren’t you showing the side view?
The stand is a flat top? Is it purpose built for aquariums? With rimmed tanks all 4 corners need to be in contact with the stand or else you’ll get twisting and a crack like that. My guess would be that the stand was warped or deformed in some way, even a millimeter of gap is too much. The crack has nothing to do with a manufacturing defect of the glass or something, but on the installation of the tank, so they are refusing to warranty. It doesn’t have anything to do with the size of the stand though, only that is different from what the manufacturer sells. If you used the manufacturers stand then any defect in said stand would be the responsibility of the manufacturer.
It’s a flat surface. As long as it is level and stable, there is no such thing as “too big”.
Basically they are saying that the tank isn’t supported properly. The centre of the table is higher than the sides. You can tell by shape of the crack .
What the fuck? Is the video posted here the one you sent them? If so, you literally cannot see the support structure of the stand.
My stand is the exact size of my tank and the stand itself has an overhang of about an inch. If your overhang is 1/4 plywood, that’s one thing (also depends on where the weight bearing points are) but if it’s 2×4 like most tank stands, no self respecting engineer would tell you that an inch makes that much of a difference, especially in the short term.
They’re trying to rip you off.
Do a charge back if they won’t honor the warranty. The supports don’t have to be under the edges if the surface that the tank sits on is stable and doesn’t flex
Maybe if you showed us the stand you’d get better advice.
Show a picture of your tank on the stand?
Bad stands crack tanks all the time. Most “mysterious” tank explosions are just bad stands. But your video doesn’t show the stand so I can’t make an informed statement. Get shots from below, from the side, from one end and from the front. If the weight of the tank is bending the surface trampoline-style then, yeah, it’s a bad stand and it did put too much pressure on the glass. If the stand has absolutely no flex, then probably not. There could have also been pressure on the front glass from the bottom. From now on, you can support tanks by just the corners, very level, and this won’t happen again. I always put poster board or hard foam under all 4 corners of all my tanks so that the long lower edges of the tank don’t touch the stand.
With OP refusing to supply a picture of the stand, it is obviously an issue.
Name the company so others won’t buy from them anymore
SHOW US THE STAND WITH THE TANK ON IT
https://preview.redd.it/b49eptay986g1.jpeg?width=1284&format=pjpg&auto=webp&s=e377c4af8016000b2ce8165ba8cbb580d2908e45
https://preview.redd.it/yvw1lev1a86g1.jpeg?width=1284&format=pjpg&auto=webp&s=5b4e100b67216e8ebafa9c04f9663677325552a3
This is actually fairly common, as in it’s common to break a tank by putting it on an oversized stand ( i don’t think the situation happens often). There are different ways to support a tank based on the material and whether it has a rim or not.
For a rimmed tank like yours if the 4 corners aren’t all secured the tank can twist and crack the glass.
Basically you’re not using THEIR stand therefore they won’t warranty the tank.
Why arent you showing the stand properly in the video? Do you actually want help or just attention? lol
Only time I’ve seen a tank crack like this was from being unlevel. Specifically a minor drop in the concrete. Not a slant.
Looks to me that the box section is actually supporting the tank perfect.